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21
Analog Lab Technical Issues / Re: Analog Lab 1.2.1.18 crash.
« Last post by Kwerker2009 on December 19, 2014, 04:50:52 pm »
I'm on Win 7 and AL works fine with the latest update (except for the un-saved prefs). I found it very strange that users have to delete "this and that" (no offence Stuart, you rock!) in order to have things (alomst) working! Who is the "missing" link amongst the coders at Arturia? Saying that, you can do better Arturia and I have good faith in you!  :)
 
22
Analog Lab Technical Issues / Re: Analog Lab midi prefs still not fixed
« Last post by Kwerker2009 on December 19, 2014, 04:43:26 pm »
At least we don't have to turn off every midi device i order to have (in my case) Analog Lab Experience 49 to control Analog Lab  ::) Is it so hard to make a working Analog Lab that can save the prefs, I wonder? 
23
iMini / Re: Trouble with iPad..
« Last post by Kwerker2009 on December 19, 2014, 04:34:29 pm »
Hi Lottie.
Double click on the Home button on your iPad. Swipe to iMini and swipe up to close the app completly. If you don't do that the iMini will play in the background, that's why you see the "recording" message. Everytime you open an app and close it with the home button they are in the background so my suggestion is that you double click on home button and swipe up on every app you find swiping from right to left.

Good luck and Merry Christmas!

Bo
24
BeatStep - Technical Questions - FAQ / Use of MCC together with DAW app.?
« Last post by heckstall on December 19, 2014, 04:32:44 pm »
Newbie question: Is it possible to connect both the MIDI Control Center together with my DAW (Reaper in this case) connected as MIDI input channel.
I am only able to connect MCC or DAW. Is there a way to use e.g. LoopBe1 (or MidiYoke or ....). Thank you!
25
Matrix-12 Technical Issues / Re: "skipping" voices
« Last post by ben arturia on December 19, 2014, 04:18:39 pm »
This one is a nasty one.
It happens time to time. We are working on it.
26
Hi boof,

We are very sorry to hear that you encounter such problems with the Matrix12.

We are working hard on the voice skipping bug and unfortunately i don't have any workaround for this one now.
The CPU load is also on the work bench.

The 2nd point you've been spotting has not been reproduced here.
Could you please explain a bit more what is the problem popping sound ?
27
Solina Technical Issues / Re: Unplayable in Cubase 8
« Last post by stuart on December 19, 2014, 03:12:25 pm »
Increase your playback buffer to max, this will introduce latency but you'll get sound out of the unit.

What kind of channel do you put this on? Midi / Instrument channel? I'm not that familiar with cubase, does it have both Midi and Instrument channels like Pro Tools?

Cheers, Stuart
28
Oberheim SEM V Technical Issues / SEM out of tune!
« Last post by Onegin on December 19, 2014, 02:54:54 pm »
Have anybody else noticed, that SEM V can be severely out of tune? Mine is now completely (at least a semitone) out of tune compared to other V Collection instruments and hardware. This started happening after the latest upgrade.
29
Solina Technical Issues / Re: Unplayable in Cubase 8
« Last post by JayBee808 on December 19, 2014, 02:08:12 pm »
I've applied all of the current updates and am still experiencing the problem.  Cubase basically locks up after playing one note on Solina.  So bad too because that one note sounds great!  :(
30
The update seems to have done little other than save preset settings in a DAW project.

1.  CPU idle with nothing else loaded still is high and hovers at 28%

2. The popping or compressed sound is now worse for the first 12 voices when opening the M12 in standalone or vst (vst3) see attached. Can anyone reproduce this? preset used is also attached.

3. Voice still skipping


RANT
-----------------------------------------------------------------------------------------
I opened up a ticket December 4th I have received a total of two communications. In the end both didnt provide any meaningful resolution
Dec 4th
Hi  Jeff,
1. Please confirm you well have the latest version of all plugins?
2. is it possible to remove the .pref files?
/Library/Preferences/<plugin>
Then restart it?
Thanks
----------
that's it nothing else. no suggestions of tests to confirm didn't even mention what one of the several issues I had raised.
----------
and then December 9th
Hi Jeff,

We took notes of your tests. Yet all the problems you are having (Matrix 12, Vox, Solina, Multiple midi devices in standalone versions) are important issues, that are being worked on by the the development team, which will release an update ASAP (by the end of the month).

Until then please accept our sincere apologies for the inconvenience.

Best regards,

Victor


That is all I got from two weeks of an open ticket and nothing is resolved.....
I am really starting to regret having bought this. If I had downloaded a bit torrent cracked version of this I think it would have already been uninstalled and put in the trash. Unfortunate that I did buy it and now have a vested interest in getting it to work. 

Does Arturia have anyone in their support department that is actually decent and can provide meaningful and helpful support?  If so please toss me a name so I can try to direct the next ticket I open to that person.
Sorry but this is getting frustrating. I bought several Native Instrument libraries the same day I bought the V4. All the Native instrument items were installed and running with no issues and running perfectly. the Arturia stuff has been an absolute nightmare.

JB
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