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1
KeyLab / Re: 74 Days and counting ... Please help
« Last post by joelhof on Today at 04:24:11 pm »
Hello David,

The key that popped up is a new issue as of two days ago. I would really like to keep this keyboard as this is my second one and the first one was really bad. This one is great except for these two issues so if it is possible for me to swap out the keybed myself, that would be awesome. As far as the pad issue, I haven't opened up the unit so I don't know what's involved in that repair.

Date of purchase of original unit was: 12/06/2014
2nd unit serial number: 7035400129023780

I will not post the rest of the information on a forum. Please let me know where to e-mail it so that it gets to you reliably.

Like I said, I would really like to keep this particular unit and I am very competent at doing my own repair if possible.

Thanks for your time and please advise.
2
KeyLab / Re: pads send more than 1 note
« Last post by Jerome Arturia on Today at 04:17:15 pm »
Hi djwaxxy,

In fact, pads play chords by default.
Does the issue happen with all the pads?
Did you check the MIDI Control Center? What does it say?
3
Spark Technical Issues / Re: Sequencer never plays passed the first beat
« Last post by Vic-tor on Today at 04:15:00 pm »
Hey !

It probably has to do with audio, as Spark relies on audio to run. No sound = no play.

Try to unplug your sound card, reboot your computer, and use the internal sound card from your computer as the sound output. Is it the same ?

4
KeyLab / Re: Sending in my Keylab 61 for repair
« Last post by Jerome Arturia on Today at 04:12:34 pm »
Hi guys,
I'll take care of your keybed issue; can you PM me the following information please:
- date of purchase
- hardware serial number
- shipping address
- full name
- phone number



5
KeyLab / Re: 74 Days and counting ... Please help
« Last post by Jerome Arturia on Today at 04:10:16 pm »
Can you confirm me this, and PM me the following information please:
- date of purchase
- hardware serial number
- shipping address
- full name
- phone number
6
KeyLab / Re: 74 Days and counting ... Please help
« Last post by Jerome Arturia on Today at 04:08:37 pm »
I just found your cases.
My colleague David has replied but you apparently didn't receive his emails:
"This unit have 2 issues?
The pad pressure and the Keybed issue?

Please confirm and I will ask the US team to replace this unit.

Let me know,

David"
7
KeyLab / Re: 74 Days and counting ... Please help
« Last post by joelhof on Today at 04:08:26 pm »
Hi Jerome, The original case number that mysteriously got closed was - sorry, all my tickets are gone now on my Arturia account - have to check e-mails. Try #193421. Don't have the new ones as they disappeared as well.

Thanks for being so responsive!
8
KeyLab / Re: Key Lab 61 Rotary Encoders Spare
« Last post by Jerome Arturia on Today at 04:04:42 pm »
Hi luislmmr86,
Are you referring to the plastic cap?
9
MiniLab / Re: MiniLab and Logic X issue ?
« Last post by Jerome Arturia on Today at 04:01:37 pm »
Hi Franz2b,

Sorry for this late reply.
There's currently no known issues between Minilab and Logic X; the user must have issues with unit or didn't set it up correctly in Logic X.
10
KeyLab / Re: 74 Days and counting ...
« Last post by Jerome Arturia on Today at 03:59:50 pm »
Hi joelhof,
What is your case number?
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