Arturia Forums

General => Free Speech => Topic started by: sanghwa9304 on November 30, 2015, 10:18:44 pm

Title: Arturia Tech Support
Post by: sanghwa9304 on November 30, 2015, 10:18:44 pm

Hey everyone,

I'm new here and I am posting this because it's been 8 days since I last got a reply from Arturia Support and more since I created my support ticket. How long do you guys wait to have a hardware defect changed? I created this account so I can hopefully talk to someone who can help me with this. I was told it was a "simple" process but, of course, it isn't.

Can you guys give me some help with what I should do?

Thanks guys!

David

Title: Re: Arturia Tech Support
Post by: Dav1d on December 01, 2015, 09:05:52 am

Hello,

Please check your spam folder, Rebecca have answered you several times.

:)

Title: Re: Arturia Tech Support
Post by: sanghwa9304 on February 04, 2016, 10:19:23 pm

I know this has been a long time but I have checked my spam folder constantly and I have not received any email at all... Could Rebecca send me an email with another email?

Title: Re: Arturia Tech Support
Post by: SparkInduction on February 26, 2016, 04:16:49 pm

Hi Sanghwa
I coild wish you requested that the person who answered uour post here, to sttempt to reach you as they had an oppoortunity to communicate right then.

I realize Arturia's support people need help, and perhaps a bit more quality customer service training, seeing they could improve their response times beteen Emails.

Why not open a new ssrvice ticket -- but only after you make absolutely sure your Username has your ACCURATELY  spelled out, Email address associated with it.