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Harware Legacy versions => KeyLab => KeyLab Technical Issues => Topic started by: jimBroski on January 25, 2015, 07:36:06 pm

Title: KeyLab 88 Random high velocity - warranty?
Post by: jimBroski on January 25, 2015, 07:36:06 pm
Hi everybody,

As I was playing a lot with my new KeyLab 88 now, I unfortunately discovered, that once in a while one of the notes I play just has a 127 velocity. It seems to be completely random which note it is and when this occurs. Is there a way to fix this?
Is this maybe a matter of warranty and I can request for a repair or different model?

Thanks for reading!
Title: Re: KeyLab 88 Random high velocity - warranty?
Post by: Terrym on January 25, 2015, 09:20:56 pm
Hi jim im not getting this on my kl88 . maybe try installing the firmware again .worth a try .


regards


terrym
Title: Re: KeyLab 88 Random high velocity - warranty?
Post by: baromaro on January 29, 2015, 12:24:06 pm
Hi everybody,

As I was playing a lot with my new KeyLab 88 now, I unfortunately discovered, that once in a while one of the notes I play just has a 127 velocity. It seems to be completely random which note it is and when this occurs. Is there a way to fix this?
Is this maybe a matter of warranty and I can request for a repair or different model?

Thanks for reading!
Same problem here with the last firmware update.
Title: Re: KeyLab 88 Random high velocity - warranty?
Post by: DShip_Keyz on February 06, 2015, 03:58:23 pm
This definitely seems to be a firmware issue and I have been pretty much ignored by Arturia about it....My retailer was kind enough to ship me a brand new KL88, but unfortunately it already had the newer firmware installed and within minutes of activation, I started getting the 127 velocity spikes. I am very upset as a result of this....it makes the board difficult to use. I need Arturia to at least acknowledge the fact that this problem exists and then start making steps to correct this. I am on the verge of of considering them a bad company as I have been dealing with this since November of last year when I got my first one.... >:( >:( >:( >:(
Title: Re: KeyLab 88 Random high velocity - warranty?
Post by: Terrym on February 06, 2015, 04:37:08 pm
HI , i have 2 kl88 and i did not come across  this problem when testing . there not at my home at the moment due to space but one has the old firmware and the other with the latest . i will be bringing them home next week so ill test for you ,but  i did play with these for a while and never got vol spikes . have you tried recording the midi and see if its showing up in a track ,and whats your set up and software.

regards

terrym
Title: Re: KeyLab 88 Random high velocity - warranty?
Post by: Marty on February 06, 2015, 09:23:57 pm
As I was playing a lot with my new KeyLab 88 now, I unfortunately discovered, that once in a while one of the notes I play just has a 127 velocity. It seems to be completely random which note it is and when this occurs.

Hi there. I have a same problem with firmware 1.0.10. Very frustrating :(
Title: Re: KeyLab 88 Random high velocity - warranty?
Post by: DShip_Keyz on February 06, 2015, 09:45:46 pm
Well guys, there is a possibility Arturia has heard our complaints....There is a new firmware available on the Arturia website version 1.0.17. I don't have any details on what this firmware update addresses, but I am praying it's the problem we are all having. I will download and post here as soon as I can.
Title: Re: KeyLab 88 Random high velocity - warranty?
Post by: m1ke on February 07, 2015, 11:26:11 am
Have you been successful, DShip_Keyz?
Title: Re: KeyLab 88 Random high velocity - warranty?
Post by: ben arturia on February 09, 2015, 10:02:48 am
1.0.17 should fix your problem !
We have been working on those bugs !

http://www.arturia.com/products/keylab88/resources
Title: Re: KeyLab 88 Random high velocity - warranty?
Post by: DShip_Keyz on February 10, 2015, 06:37:14 pm
Yes! Everything is now working as it should on this. I have tested over the past few days. Thank you Arturia!!!! ;D
Title: Re: KeyLab 88 Random high velocity - warranty?
Post by: Fatsoundog on March 29, 2015, 11:03:54 am
Hi guys, i bought a KL88 yesterday and i have the same problem even after updated at firmware 1.0.0.17...it seems to be a velocity issue, when i play louder on the keys the KL88 generates random notes with a velocity value of 127
please help  :( ??? ??? ???
thanks
F
Title: Re: KeyLab 88 Random high velocity - warranty?
Post by: vegarfj on April 26, 2015, 10:32:19 am
Hi,
I´m also experiencing this problem, even after installing 10.0.0.17. It seems to have been slightly better after the upgrade, but it is still annoying and is a huge drawback. Please investigate this further.

rgds
Vegar