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Harware Legacy versions => KeyLab => KeyLab Technical Issues => Topic started by: Goa Travellers on January 25, 2015, 05:29:33 pm

Title: (SOLVED) Painful to use in Cubase!
Post by: Goa Travellers on January 25, 2015, 05:29:33 pm

Hello,

I have a Keylab 49 with Cubase Pro 8. I always turn on the Keylab prior to starting Cubase, but still, it never works straight away. I can press notes or turn knobs, but there is no MIDI activity reported in Cubase. I always have to go to "Devices > Device Setup" in Cubase, and press the "Send Reset Message to all Devices" button in the upper left corner of the "Device Setup" window. Then, I need to quit Cubase and restart it. Only then, Cubase receives the MIDI messages from the Keylab. I don't have this problem with other MIDI keyboards... Could you help me fix this, please?
Thanks,

Title: Re: Painful to use in Cubase!
Post by: Goa Travellers on January 29, 2015, 09:18:25 am

Please...

Title: Re: Painful to use in Cubase!
Post by: m1ke on February 01, 2015, 09:14:51 am

I did not observe this with the keylab 88, but using USB. It's always powered before I start cubase.
In cubase I've configured it as midi in and out so it can communicate with analog lab for instance.
Even the transport section works after configuring it as mmc slave.

Title: Re: Painful to use in Cubase!
Post by: Goa Travellers on February 01, 2015, 10:29:35 am

Thanks. I did a factory reset (Octave + / Octave - /Power ON), and it seems that the problem was solved...

Title: Re: Painful to use in Cubase!
Post by: Goa Travellers on February 02, 2015, 07:47:45 am

And the problem came back today  ::)

Title: Re: Painful to use in Cubase!
Post by: Terrym on February 08, 2015, 04:41:16 pm

Hi , Are you on osx .if so please could you try deleting the driver ,go to applications and find in utilities audio midi setup app , open this and in the midi studio  find the kl driver and delete it from the edit menu .
makes sure its not connected at this point.
relaunch AL and plug in your kl and connect
see if this helps

regards

terrym

Title: Re: Painful to use in Cubase!
Post by: Goa Travellers on February 08, 2015, 05:21:02 pm

Thanks. I'm on Win 7 x64...

Title: Re: Painful to use in Cubase!
Post by: ben arturia on February 09, 2015, 10:14:03 am

When it's not working could you try to select the Keylab as midi input of your Midi or Instrument track instead of "All MIDI input" default.

Title: Re: Painful to use in Cubase!
Post by: Goa Travellers on February 10, 2015, 06:29:16 pm

Thanks. I selected "Keylab 49" in the track input selection instead of "All inputs". Still, no MIDI activity when I press key notes.

Title: Re: Painful to use in Cubase!
Post by: ben arturia on February 11, 2015, 08:36:17 am

Weird...I have no problem here on 7 test machines...
Do you plug your keylab on a front panel USB port ?
When you check listed devices in "Device Setup" menu do you see that your keylab is connected when it's not working ?

Title: Re: Painful to use in Cubase!
Post by: Goa Travellers on February 11, 2015, 09:48:35 am

The Keylab is connected to a rear USB port. Yes, in the list of MIDI devices in the "Device Setup" window, the Keylab is connected and active, albeit not working.

Title: Re: Painful to use in Cubase!
Post by: ben arturia on February 11, 2015, 10:23:58 am

Did you update Cubase 8 to latest version 8.0.5 ?

If you're with the latest version of Cubase 8 you can try to check if it's not a driver problem.
Go to your Windows "Device Manager" and uninstall your keylab (it should be listed in Sound, Video and game controllers)
Then reboot your Keylab.

If this doesn't help i'll suggest you to contact steinberg support...I

Title: Re: Painful to use in Cubase!
Post by: Goa Travellers on February 11, 2015, 07:20:30 pm

I updated Cubase to 8.0.5, I uninstalled the Keylab from the Device Manager in Windows, and restarted the keyboard. It looks like the problem is now solved. Thanks!  ;)

Title: Re: Painful to use in Cubase!
Post by: ben arturia on February 12, 2015, 08:46:23 am

Nice !  8)

Title: Re: Painful to use in Cubase!
Post by: Goa Travellers on February 28, 2015, 12:23:06 pm

Hello, the problem has come back this week  :-\
I'm using the latest version of Cubase, and the keyboard has been uninstalled from the Device Manager...
Any idea? Thanks.

Title: Re: Painful to use in Cubase!
Post by: ben arturia on March 02, 2015, 09:55:36 am

Strange...
Cubase Update fix the problem last time...
Did you change something on your computer lately ?

Title: Re: Painful to use in Cubase!
Post by: Goa Travellers on March 02, 2015, 11:01:35 am

No, no update since then.

Title: Re: Painful to use in Cubase!
Post by: ben arturia on March 02, 2015, 11:10:30 am

When you use any plug in standalone your keylab is well detected ?

You can try to uninstall your Keylab from the device manager.
Under Sound, video and game controllers uninstall the KL.
The unplug it and reboot.
Plug your keylab again and check if it's better.

If that doesn't help you please contact Steinberg support about it as i guess this is not a problem on our side...(i might be wrong)

Title: Re: Painful to use in Cubase!
Post by: Goa Travellers on March 02, 2015, 11:47:32 am

Thanks! Will do...

Title: Re: Painful to use in Cubase!
Post by: Goa Travellers on March 25, 2015, 04:04:27 pm

Hello, I just got the reply from Steinberg...They say the problem comes from the keyboard:

Quote

Thanks a lot for your mail.

You are right, there is no way to set up Cubase to send the reset message automatically on start up. I am sorry, but this something Arturia needs to fix.

Best regards,

Jan R.
Technical Support

I will open a ticket...

Title: Re: Painful to use in Cubase!
Post by: ben arturia on March 25, 2015, 04:34:13 pm

Hi Goa Travellers,

Hummm...
This problem is very strange indeed.
Could you try on another usb port ?
With another USB cable ?
No USB hub !! 

In order to check if the problem comes really from the keylab it would be interesting to connect it to another computer with Cubase 8.
Do you have an other computer to test that ?
If the keylab is working great with all other soft i really don't get what is the problem with Cubase 8.

I don't get the message of Steinberg Support ... what is this reset message stuff ?

Title: Re: Painful to use in Cubase!
Post by: Goa Travellers on April 04, 2015, 06:46:12 pm

Hi! Thank you. So, I tried on other USB ports (no USB hub), same problem. Also, I tried with a different USB cable, same problem.
I tried the Keylab on a different computer, also with Cubase 8, however, I don't have this problem on this 2nd computer  ???
I don't know if this is a hardware incompatibility issue on my 1st computer, or if it's a software misconfiguration...I don't know what do do at this point...

Title: Re: Painful to use in Cubase!
Post by: Goa Travellers on April 05, 2015, 12:40:59 pm

Hello, if this can be of any use in the future, I'm sharing the solution I found: In the BIOS settings of my ASUS Z97-PRO mobo, under the USB advanced settings, I set "Intel xHCI mode" from "Smart Auto" to "Enabled". I restarted my computer and tested the USB keyboard with Cubase several times. It seems that the problem hasn't shown up anymore. Thank you.

Title: Re: (SOLVED) Painful to use in Cubase!
Post by: Vic-tor on April 08, 2015, 09:31:36 am

Hi,

Glad you finally made it to work ! Twisted...

Thank you very much for sharing your solution !

I am marking this topic as solved to make it useful for people encountering this issue.