Arturia Forums
DRUMS => Spark => Spark Technical Issues => Topic started by: bassnovice2001 on July 30, 2014, 02:35:57 am
-
You know my story... Just purchased SparkLE, excited to get started, and first time trying to register received this error message: "This license number is already recorded in our database." I brought this brand new online.
Searching the knowledge base reveals this frustrating problem has happened to many newbies like myself. Why hasn't this been corrected after all this time?
Furthermore, I can't get technical support since I can't register my product. Come on, this is not cool at all. I even deleted the first account I created and started over. Same results.
I'm sure someone must have figured out a way to fix this by now.
Thanks in advance for any help.
J
-
Hi!
Could you write to technical-inquiry@arturia.com with a picture of your registration info please (make sure the enclosed file doesn't weigh more than 1Mo)?
-
Outstanding! I sent my registration info to the support email address you sent me and received a reply from support in less than 24 hours.
My software is now fully activated. Thank you for the quick and accurate reply. I was becoming doubtful that this was a pro level application. You have restored my confidence in this product.
Thank you!
J
-
great to read your issue is solved :).
Do not hesitate to write to this email address again if you need further assistance.