Arturia Forums
Harware Legacy versions => KeyLab => Topic started by: jeffscottbrown on April 20, 2014, 06:00:04 pm
-
I bought a KeyLab 49 yesterday new from Guitar Center. There are six keys which are not working. I recorded a brief 1 minute video which demonstrates what I am seeing. I am attaching that video.
I think it is interesting that the misbehaving keys come in pairs that are 2 octaves apart. For example, a G does not work, the G above it does work and the G above that one does not. There are 3 pairs like that (demonstrated in the video).
Is this a known issue and/or has anyone else ever seen this?
Thanks for any advice.
JSB
-
The attachment failed. It looks like my file is just barely over the allowed limit. See http://jeffathome.s3.amazonaws.com/keylab_key_problem.mov.
-
I went by Guitar Center today and they quickly turned the thing around and gave me a new unit.
-
I just got mine couple days back (November 2014). Having the exact same issue. 6 keys are not sending any midi message and for each pair the key is 2 octave apart. I fiddled around and re-setup the midi port and I got it to work but then at some point it went bad again. I'm having other issues too. I have never had a new unit that's so problematic, so looks like I have to say goodbye to Arturia, unless tech support can chime in. But like they said 'don't count on the French'. lol