Arturia Forums

General => Free Speech => Topic started by: benmarsh on March 25, 2014, 10:04:26 am

Title: V Collection Purchase Help
Post by: benmarsh on March 25, 2014, 10:04:26 am
Hi,

I purchased the V Collection on Sunday, but I've not yet had a confirmation email through about this.

I tried to email you via the support page but it appears to be broken - the page throws an error (something about the mail() function) when attempting to submit an email...

I paid via credit card and the reference number was 000000032028. Please PM me for any more details.

Thanks,
Ben
Title: Re: V Collection Purchase Help
Post by: Jerome Arturia on March 25, 2014, 10:38:38 am
Hi Ben,

I've PMed you your download information.

Best,

Jerome
Title: Re: V Collection Purchase Help
Post by: benmarsh on March 25, 2014, 10:58:31 am
Thanks Jerome, info received.

I also received another mail related error when trying to create an account on the main arturia.com site - I'm sure your web dev team are on the case with these!?

Cheers,
Ben
Title: Re: V Collection Purchase Help
Post by: benmarsh on March 25, 2014, 11:20:34 am
Hi Jerome,

I'm trying to get my activation code for V Collection 3, but I'm unable to create a new account on the site.

I'm getting the email error when registering, from which I assume I need the email to confirm my account...?

Can you help?

Thanks,
Ben
Title: Re: V Collection Purchase Help
Post by: Dav1d on March 25, 2014, 01:20:54 pm
mmm, What is the error message exactly?
Title: Re: V Collection Purchase Help
Post by: benmarsh on March 25, 2014, 01:45:26 pm
Errors shown in the attachments.

1) I tried to created another account using a different email address, and got the same error as the first time I tried to sign up.

2) I tried to reset the password on my original registration, and got that error.
Title: Re: V Collection Purchase Help
Post by: benmarsh on March 25, 2014, 01:48:36 pm
Don't know if those attachments worked, if not the screen grabs are;

1) https://dl.dropboxusercontent.com/u/1975939/Arturia/arturia1.jpg

2) https://dl.dropboxusercontent.com/u/1975939/Arturia/arturia2.jpg
Title: Re: V Collection Purchase Help
Post by: Jerome Arturia on March 25, 2014, 03:44:47 pm
benmarsh: could you try with an other browser?

Title: Re: V Collection Purchase Help
Post by: SiriusOne on March 25, 2014, 11:32:26 pm
Hi,
My situation is the same as the OP's.  Sunday 23rd March from Australia purchase of VCollection via Steinberg Offer. I've emailed from the website with no response as well.  Could someone look into it for me please

My invoice was Invoice ID:93772.

Thanks
Title: Re: V Collection Purchase Help
Post by: monsterjazzlicks on March 26, 2014, 12:24:00 am
Hi Jerome,

Not sure if you got my email reply and screenshot this afternoon but I am still not able to acquire my ACTIVATION CODE ??

More annoyingly, it is evident that both of my messages to Tech Support on Monday have not sent/arrived because I did not receive a confirmation email, and there are no Technical cases listed as 'raised' in My Account, and also I later discovered that a customer is not entitled to submit a 'Support Request' unless they have already registered an Arturia product !!

I have spent TWO HOURS again today on this and also Steinberg Tech Support tried (via remote-access of my PC) and they were also unsuccessful.

I paid for the software on Saturday and it is Wednesday tomorrow !!  This is really not good service at all I am sorry to say.

Thank you.

Paul Seaman
Title: Re: V Collection Purchase Help
Post by: Jerome Arturia on March 26, 2014, 08:45:43 am
SiriusOne: I PMed you your download information.

monsterjazzlicks: I also sent you a PM
Title: Re: V Collection Purchase Help
Post by: burku on March 26, 2014, 09:31:45 am
Hi,

I'm waiting for my download link and activation code as well. The order was placed on
Monday 24.March. Invoice ID 93953.
This is worse than snail mail  :)

Regards, Urs
Title: Re: V Collection Purchase Help
Post by: Jerome Arturia on March 26, 2014, 10:45:31 am
burku: Check your PM ;)

Best,

Jerome
Title: Re: V Collection Purchase Help
Post by: burku on March 26, 2014, 10:56:05 am
Merci, Jerome.  :)
Title: Re: V Collection Purchase Help
Post by: monsterjazzlicks on March 26, 2014, 02:36:45 pm
Got PM's and new CODES !!

thanks  ;D
Title: Re: V Collection Purchase Help
Post by: TR10010 on March 26, 2014, 02:55:53 pm
I also bought the V Collection using the Steinberg offer on Saturday evening (22/04/2014) via PayPal and did'nt get any e-mail containing the download link and activation code.
I sent an e-mail to the sales department via the web form but didn't receive any answer yet.
The invoice number stated in the PayPal transaction details  is 93817.
Please send me all necessary information to install and activate the V collection via e-mail or PM.
Thanks.
Title: Re: V Collection Purchase Help
Post by: Jerome Arturia on March 26, 2014, 03:01:16 pm
TR10010: check your PM ;)
Title: Re: V Collection Purchase Help
Post by: jonas on March 26, 2014, 06:20:34 pm
I have ordered the Arturia V-Collection (buy and download) with the promotion of Steinberg.
I have a receipt from the bank that it has been debited.
However, I did not get a link to download nor any further information.

Date of purchase: 2014-03-23 -  21:38:53
Reference Number: 000000032022

Jonas
Title: Re: V Collection Purchase Help
Post by: Jerome Arturia on March 27, 2014, 08:53:29 am
jonas: Check your PM ;)
Title: Re: V Collection Purchase Help
Post by: DanielZ on March 28, 2014, 01:47:52 am
Today, March 27, 2014, I ordered and payed for the 1 x V-Collection 3.0 - Download.


My purchase is Order Number: 94271

I have received no Download Instructions or Code.

I e-mailed Support and have had no response.

What is going on? Where/How can I Download what I have already paid for?

Is there an Arturia tech who can help me?

Dan
Title: Re: V Collection Purchase Help
Post by: Jerome Arturia on March 28, 2014, 09:06:18 am
DanielZ: did you check your spam folder?
Title: Re: V Collection Purchase Help
Post by: DanielZ on March 28, 2014, 01:39:45 pm
And there they are! It never occurred to check there since Arturia has clearance.

Now for the Install…fingers Xed

Thanks,
Jerome
Title: Re: V Collection Purchase Help
Post by: volksen on March 28, 2014, 09:12:25 pm
I'm having the same problem: No email after purchase of V-Collection. Invoice No. 93399, date is March 17.

I emailed sales Dept. over a week ago, then tech support a few days ago, but no response --
Checking this forum and realizing that I'm not the only one, I wonder what's going on here? So everyone who's having a problem is actually made to take the extra way and try to resolve it via posting in the forum? So what are the support forms on the Arturia website good for, then, I wonder?

Is it that Arturia isn't even aware of these transactions? Was their website hacked? Is everyone on holiday? Or what's the deal...??
I must say that although I value Arturia's products, I am extremely dissapointed by now. If this is not resolved by the end of next week, I will simply withdraw my payment.

PS. and yes, I did check all my spam folders.
Title: Re: V Collection Purchase Help
Post by: bremerra on March 29, 2014, 12:31:31 am
Dear Jerome,

same as TR10010:

I bought the V Collection on Friday (21/04/2014) via PayPal
and did not get any e-mail containing the download link or activation code.

I also sent an e-mail to the sales department via the web form but did not receive any answer yet.

The invoice number stated in the PayPal transaction details  is 93508.

Please send me all necessary information to install and activate the V collection via e-mail or PM.
I also need an invoice.

Thanks.
Title: Re: V Collection Purchase Help
Post by: Jerome Arturia on March 31, 2014, 08:55:30 am
volksen, bremerra: check your PM ;).

Best,

Jerome
Title: Re: V Collection Purchase Help
Post by: SiriusOne on April 01, 2014, 02:55:09 pm
@ Jerome

I have received the downloads, installed and its working nicely inside Cubase Artist 6

Thanks for your assistance

Marc
Title: Re: V Collection Purchase Help
Post by: bremerra on April 04, 2014, 01:42:01 pm
Hi Jerome,

Thank you.

Works great.

Rainer.
Title: Re: V Collection Purchase Help
Post by: Electric Blue on August 03, 2014, 08:32:04 pm
Hi, bought the V Collection today at 16.00. Still waiting for the serial. Usually when you buy a digital product you get these things instantly. Why do I have to wait this long?! I REALLY need to start working with this NOW…

No links in the junk mail btw.

Regards
Jo.
Title: Re: V Collection Purchase Help
Post by: Jerome Arturia on August 04, 2014, 11:26:34 am
Electric Blue: check your PM.
Title: Re: V Collection Purchase Help
Post by: devans0000 on August 04, 2014, 10:08:03 pm
Hi,

I suppose I'm having the same problem as everyone else. Bought the V Collection and received my invoice (Order #100574) but no further instructions on when or how I will get my download.

Any help would be appreciated.

Thanks!
Title: Re: V Collection Purchase Help
Post by: Padawan on August 05, 2014, 09:22:21 am
devans0000: check your PM
Title: Re: V Collection Purchase Help
Post by: channel0 on September 12, 2014, 07:51:44 pm
Considering the complaints about Arturia not delivering purchased goods, I want to point out that my experience with them was quite the contrary.
I ordered the V collection on monday the 8th of september, around 10PM, payment through bank transfer. I wasn't sure if they would consider the discount offer of 50% on the V-collection that expired that day (the occasion being Arturia's 15th anniversary, congrats for that :D) .
Within the half hour I got a confirmation email, that the order came through, with the order number, and the price discounted. Delivery would follow as soon as my bank transfer came through.
This usually takes about 24 to 48 hrs, so I wasn't expecting a download link soon, having read about the problems some users seem to have had.
On september 10th, shortly before 9AM, I recieved the download link, the serial number and the unlock code.
Downloading, registring and installing was a breeze, and I'm happy as a clam with the collection :D

Only to say, please do not only post here when things go wrong. If the Arturia team does it right, which it did in my case, I think it should be mentioned as well :D
Cheers
Peter
Title: Re: V Collection Purchase Help
Post by: Bendi64 on December 09, 2014, 03:36:12 pm
Hi Arturia and All,

I have a problem with ordering V-Collection.
I have a coupon code,and I created an order on 04.12.2014 using this "50% sale" coupon , but I not completed this order. Since the next day (05.12.2014) this order is in Pending state, and I can not complete this order.

Please, "somebody" help me to complete this order and buying the V-Collection 4.

Cheers
Bendi
Title: Re: V Collection Purchase Help
Post by: pobaudio on December 11, 2014, 12:33:48 pm
I Purchased V Collection last Thursday 4th Dec, and still awaiting getting an activation code. Order states that it's pending, sent support ticket with paypal transaction details, funds have cleared from bank etc…, and had automated reply. Still nothing and it's been a week. Not a good sign of Arturia support or be able use software you have purchased…
Waiting….
Title: Re: V Collection Purchase Help
Post by: Adrien on December 11, 2014, 02:41:22 pm
I sent you a pm

Hi Arturia and All,

I have a problem with ordering V-Collection.
I have a coupon code,and I created an order on 04.12.2014 using this "50% sale" coupon , but I not completed this order. Since the next day (05.12.2014) this order is in Pending state, and I can not complete this order.

Please, "somebody" help me to complete this order and buying the V-Collection 4.

Cheers
Bendi
Title: Re: V Collection Purchase Help
Post by: Adrien on December 11, 2014, 02:48:01 pm
I sent you a PM

I Purchased V Collection last Thursday 4th Dec, and still awaiting getting an activation code. Order states that it's pending, sent support ticket with paypal transaction details, funds have cleared from bank etc…, and had automated reply. Still nothing and it's been a week. Not a good sign of Arturia support or be able use software you have purchased…
Waiting….
Title: Re: V Collection Purchase Help
Post by: legreg6 on December 16, 2014, 08:47:03 am
Adrien, Jerome, or anyone else, would you mind solving this issue (same the OP) that has been going on for 2 days now ?
Order # is WS-141214-CVPO75-6424
Whatever Jerome did (please check support case # 192324) has not worked.
And yes, I've been checking spams and everything I can thing of.
Wanted to cancel transaction with Paypal by the end of the day yesterday, but decided to give you guys 1 more day to get this done.
Very, very, very annoyed, though, as this is just one more issue I'm dealing with Arturia.
Please, just fix this.
Title: Re: V Collection Purchase Help
Post by: DUSoul on December 20, 2014, 09:51:59 pm
Hi Jerome/Arturia

Having similar issues. Purchased the V Collection through a retailer, went online to register one day ago and am waiting for the email with my registration key.
My registration details are exactly the same as what I have done to use this forum.
Can you assist?
I am extremely keen to start using the collection for longer than 10 minutes a time.

Cheers
Title: Re: V Collection Purchase Help
Post by: natcook1@sky.com on January 10, 2015, 09:36:00 am
Hi there I have a V Collection discounted order showing as 'pending' but cannot see a confirm purchase button or anyway of paying can you have a look please? Its order number WS-150107-VMUB53-12259 and the offer ends today
Title: Re: V Collection Purchase Help
Post by: tentillum on April 02, 2015, 09:12:04 pm
I purchased the V Collection earlier today, taking advantage of the sale (thanks, Arturia!). However, when checking out using a credit card, the Crédit Mutuel site failed to redirect to my bank and the purchase seems stalled. No money has left my account, but the order shows as "pending" on my Arturia page, with no option to interact with the order in any way.

Anyone from Arturia able to help? I've submitted a ticket to Sales, case #212140.

Thanks!
Title: Re: V Collection Purchase Help
Post by: Jerome Arturia on April 03, 2015, 10:50:53 am
@tentillum: I've replied to your case, issue is fixed :)
Have a nice week end, hope you'll enjoy this new bundle!
Title: Re: V Collection Purchase Help
Post by: tentillum on April 03, 2015, 02:39:08 pm
Many thanks, Jermone! Much appreciated. An Arturia-filled Easter awaits  :)