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General => Website => Topic started by: VolkerB on March 23, 2014, 01:52:17 am

Title: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: VolkerB on March 23, 2014, 01:52:17 am
Hello
I bought the V-Collection 3 on the 19th March and have still received no emails with Activation codes or Serial numbers. I have emailed both sales and general support via the website but have received no reply there either.
I paid via Paypal and the money has been deducted. So I have paid money and received nothing. I can supply my order number if required.
Can someone please help me?
Thanks
Volker
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: Dav1d on March 24, 2014, 09:24:44 am
I've PM you the email
 :)
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: russellc100 on March 24, 2014, 02:57:16 pm
Same problem here - bought V-Collection 3 (on 23 March 2014) but no Serial Number or Activation Code received. Paid by Paypal. Called Arturia in France this morning spoke to someone who said I would have an email in 5 minutes - now 4 hours later and I've still received nothing. Have logged tech support request - no response. CAN SOMEONE HELP WITH THIS PLEASE!
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: Zerodivide1976 on March 24, 2014, 03:02:38 pm
Same here bought it Saturday 22. Send an Email Yesterday to the support. No Response till now.

Thx
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: Jerome Arturia on March 24, 2014, 03:05:39 pm
Hi Zerodivide1976,

I've PM you the mail.

Best,

Jerome
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: Zerodivide1976 on March 24, 2014, 03:15:16 pm
I received it.

Thx
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: hhsoullover on March 24, 2014, 03:37:53 pm
Same Problem here.
Bought on Saturday,
paid,
and received nothing.
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: Zerodivide1976 on March 24, 2014, 03:42:28 pm
 ::) I registered an Account and entered the Registration Code.
But i accidendtly clicked the Site away with the Authorisationcode.
and now i don't find any Way to get back to it.

Regards
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: Jerome Arturia on March 24, 2014, 04:11:07 pm
Zerodivide1976, I PMed you your authorization code.

Best,

Jerôme
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: musictron on March 24, 2014, 04:49:57 pm
Hi…. I'm new to the forum and I'm in the same situation. I placed my order via Paypal on saturday for the V Collection Steinberg promo and haven't received a email yet but the money has been deducted from paypal!
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: blue_wave on March 24, 2014, 05:04:16 pm
Hello

Same problem here, Bought V-Collection 3 on Saturday paid by PayPal, yet not received any emails or activation details, also emailed support, again no response ???

Please Advise

Regards
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: basilio on March 24, 2014, 05:18:21 pm
Hello, I've got the same problem. I bought the V-Collection 3 on Friday 21, paid via PayPal but I'm still waiting for an email. I sent a message in the Contact section, but I haven't received any answer.
Can you help me, please?

Regards.
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: Jerome Arturia on March 24, 2014, 05:31:12 pm
Hi basilio/blue_wave/musictron,

I PMed you your download information.

Best,

Jerome
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: wombat64 on March 24, 2014, 07:17:37 pm
Hello all,

same problem here.
I bought V-Collection 3 on Sat, 22nd, payed via PayPal but did not receive anything yet.  :'(

What can I do?
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: blue_wave on March 24, 2014, 09:09:51 pm
All Received , Thank You  :)
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: ebbot60 on March 24, 2014, 09:48:36 pm
I am in the same situation, paid the steinberg deal via paypal but haven´t recieved downloadlink nor any license code. This is the first time ever I feel cheated. It usually takes minutes not hours or days to get such vital info! I hope for a swift reply. (This is the steinberg deal bought through paypal)
regards
Torbjörn Paulsson
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: Jerome Arturia on March 25, 2014, 08:41:09 am
wombat64: I've PMed you your download information
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: Jerome Arturia on March 25, 2014, 08:46:23 am
wombat64: I've PMed you your download information
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: Jerome Arturia on March 25, 2014, 08:48:17 am
ebbot60: I've PMed you your download information
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: erikvb on March 26, 2014, 11:05:48 pm
Well, I also bought the V Collection with Steinberg redeem code on  march 20th.
Didn't received any download links so far...
Please, can you sent me the download links ?

THX
Erik
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: Jerome Arturia on March 27, 2014, 08:59:37 am
erikvb: check your PM
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: cyrus on March 28, 2014, 03:05:02 pm
Hello
I bought the V-Collection 3 on the 25th March 2014  and have still received no emails with Activation codes or Serial numbers. I have emailed both sales and general support via the website but have received no reply there either.
I paid via Paypal and the money has been deducted. So I have paid money and received nothing. I can supply my order number if required.
Can someone please help me? :-[
---------------------------------------------------
Bonjour
J'ai acheté le V-Collection MARDI 25 MAI , 2014 et n'ai toujours pas reçu d'e-mails avec les codes d'activation ou numéros de série. J'ai envoyé le message vers les "ventes et le soutien général" par l'intermédiaire du site Web, mais je n'ai reçu aucune réponse là non plus!
J'ai payé par Paypal et l'argent a été déduit. Donc j'ai versé de l'argent et rien reçu.  >:(
Je peux fournir mon numéro de commande si nécessaire.
Quelqu'un peut m'aider s'il vous plaît?
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: Jerome Arturia on March 31, 2014, 09:00:07 am
cyrus: check your PM

Best,

Jerome
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: wintersunproject on June 26, 2014, 09:37:09 pm
bought aturia spark 2 and no serial number or auth code ARGHHH !!
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: Padawan on June 27, 2014, 08:30:52 am
wintersunproject: check your PM ;)
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: noisemodule on August 06, 2014, 08:03:09 am
I just bought the CS80v and didn't receive a serial number or activation code.
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: Padawan on August 06, 2014, 08:54:24 am
noisemodule: check your pm.
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: Tessa on August 15, 2014, 05:37:56 pm
Same problem here.
I bought the V-collection yesterday, but didn't receive any codes.

I filed a tech support question - it says that it's been handled/closed, but I can't find anything anywhere (no codes in my account, no codes received via mail).

Please help.

Thank you very much.
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: Jerome Arturia on August 22, 2014, 01:44:03 pm
Hi Tessa,

Check your PM ;).
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: kqdream52 on August 23, 2014, 03:42:00 pm
I've bought a used Arturia 25 Analog Player. i have a registration card with serial number and unlock code.
I have typed these numbers in to the fields to acquire my activation code but it tells me that it is wrong. Could this be because someone else registered this unit before I had it?
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: Dav1d on August 25, 2014, 01:41:32 pm
kqdream52 : Please open a ticket, this could be caused by a specific batch.

 :)