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General => Website => Topic started by: stg-music on September 29, 2012, 10:31:14 am

Title: Bought the v-collection a week ago and never got the download-link
Post by: stg-music on September 29, 2012, 10:31:14 am
Hello,

I bought the v-collection a week ago and never got the download-link.Paypal confirmed the payment immediately.
My 3 E-mails regarding this issue have never been answered either.

As I frequently buy software in downloadshops, I have to mention that I have never seen a difficulty like this.Every other website I know responds within a few minutes.
Title: Re: Bought the v-collection a week ago and never got the download-link
Post by: Dav1d on October 02, 2012, 05:44:19 pm
Hi,

If you receive any order Number, please send an email to: sales-inquiry@arturia.com

Tell me if you didn't find anything.
Title: Bought the v-collection and never got the download-link
Post by: ronny@studioharmonie.ca on November 24, 2012, 04:26:31 pm
hello I am experiencing the same thing, please send me the Activation code and download link!!!!! On your site it says "we send the download link and etc... within 2 HOURS, its been 2 days..... PLEASE HELP this is frustrating...
Title: Re: Bought the v-collection a week ago and never got the download-link
Post by: thodde on January 13, 2013, 06:19:10 pm
Same here. ??? ??? ???
- purchased V-coll. upgrade on 29th Dec 2012
nothing happened (except for the transfer of my money)
- wrote to you  on 5th Jan 2013 (ticket 121474)
nothing happened (except for an ever increasing frustration on my part)
- modified my email address on 13th Jan 2013 (ticket, see above, IS GONE!?!)

I have no idea what's going on. (except that some other users seem to have made similar highly upsetting experiences...see above)

Come on. PLEASE ?
Title: Re: Bought the v-collection a week ago and never got the download-link
Post by: thodde on January 14, 2013, 01:49:55 pm
Good news. Got both link and codes today.
Using the forum seems to have paid off.
Right now I'm enjoying my new SEM V... Finally.  :)

Hope you fixed the problem with the website's strange response behaviour.

Best wishes
Title: Re: Bought the v-collection a week ago and never got the download-link
Post by: Walablat on February 20, 2013, 01:11:04 am
Same problem. I bought the mini-v software and never got an activation email. My tracking ticket 124053_KNYRHYUC

Please help.
Thanks
Matt
Title: Re: Bought the v-collection a week ago and never got the download-link
Post by: Rebecca@arturia on February 20, 2013, 09:16:12 am
Hello All,

Sometimes the emails go into the spam folder, so that's always a good place to look.   I believe you all have your codes now!  If not send me a PM with your order number and any case number you have and we will take care of it as soon as possible!

Regards,

Rebecca

Title: Re: Bought the v-collection a week ago and never got the download-link
Post by: Walablat on February 20, 2013, 09:37:57 am
Yes, you fixed the problem!! Very quick response considering the time zone difference.

Thanks and have a good day.