Arturia Forums
General => Website => Topic started by: stg-music on September 29, 2012, 10:31:14 am
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Hello,
I bought the v-collection a week ago and never got the download-link.Paypal confirmed the payment immediately.
My 3 E-mails regarding this issue have never been answered either.
As I frequently buy software in downloadshops, I have to mention that I have never seen a difficulty like this.Every other website I know responds within a few minutes.
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Hi,
If you receive any order Number, please send an email to: sales-inquiry@arturia.com
Tell me if you didn't find anything.
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hello I am experiencing the same thing, please send me the Activation code and download link!!!!! On your site it says "we send the download link and etc... within 2 HOURS, its been 2 days..... PLEASE HELP this is frustrating...
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Same here. ??? ??? ???
- purchased V-coll. upgrade on 29th Dec 2012
nothing happened (except for the transfer of my money)
- wrote to you on 5th Jan 2013 (ticket 121474)
nothing happened (except for an ever increasing frustration on my part)
- modified my email address on 13th Jan 2013 (ticket, see above, IS GONE!?!)
I have no idea what's going on. (except that some other users seem to have made similar highly upsetting experiences...see above)
Come on. PLEASE ?
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Good news. Got both link and codes today.
Using the forum seems to have paid off.
Right now I'm enjoying my new SEM V... Finally. :)
Hope you fixed the problem with the website's strange response behaviour.
Best wishes
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Same problem. I bought the mini-v software and never got an activation email. My tracking ticket 124053_KNYRHYUC
Please help.
Thanks
Matt
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Hello All,
Sometimes the emails go into the spam folder, so that's always a good place to look. I believe you all have your codes now! If not send me a PM with your order number and any case number you have and we will take care of it as soon as possible!
Regards,
Rebecca
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Yes, you fixed the problem!! Very quick response considering the time zone difference.
Thanks and have a good day.