Arturia Forums

Hardware Instruments => MiniBrute => General discussion on MiniBrute => Topic started by: zerocrossing on August 25, 2012, 06:13:37 am

Title: Arturia support: Closes support ticket before even contacting me.
Post by: zerocrossing on August 25, 2012, 06:13:37 am: WTF Arturia? ??? Not even a single non automated response to a support request? Then I have to find out you just closed it? Shame on you. Support fail.
Title: Re: Arturia support: Closes support ticket before even contacting me.
Post by: Krinor on August 25, 2012, 10:42:53 pm: Quote from: zerocrossing on August 25, 2012, 06:13:37 am
WTF Arturia? ??? Not even a single non automated response to a support request? Then I have to find out you just closed it? Shame on you. Support fail.

Okay, that's it. I'm cancelling my Minibrute pre-order. Does this company even exist ?
Title: Re: Arturia support: Closes support ticket before even contacting me.
Post by: zerocrossing on August 26, 2012, 01:33:24 am: Quote from: Krinor on August 25, 2012, 10:42:53 pm
Quote from: zerocrossing on August 25, 2012, 06:13:37 am
WTF Arturia? ??? Not even a single non automated response to a support request? Then I have to find out you just closed it? Shame on you. Support fail.

Okay, that's it. I'm cancelling my Minibrute pre-order. Does this company even exist ?

They exist... either that or I'm hallucinating a small analog synth on my keyboard stand's upper tier. ;) However, their customer service department does not exist as far as I can tell.
Title: Re: Arturia support: Closes support ticket before even contacting me.
Post by: Bruno@arturia on August 27, 2012, 11:18:32 am: Hi zerocrossing,
I have been amazed to discover your case this morning. Indeed it's been closed ???
Please be sure we are sorry about that, it was routing mistake between my dear colleagues and myself while I was in China.
I will do some testing with a Novation SL25 I have here, and will back to you on the support desk as soon as possible.
Sorry again

Bruno
Hardware Design