Arturia Forums

DRUMS => Spark => Spark Technical Issues => Topic started by: Terrym on April 20, 2012, 02:16:47 pm

Title: spark pads uneven
Post by: Terrym on April 20, 2012, 02:16:47 pm

i bought one of the first spark drum machines and i have found lately the pads on the controller are becoming uneven ,and 5 of the pads are now at different heights . it looks like i've been pounding the pads too hard. which i  haven't . can this be repaired .

regards

terrym

Title: Re: spark pad uneven
Post by: brother303 on April 21, 2012, 08:34:50 pm

Same here!

Any solutions? Please... ;)

Title: Re: spark pad uneven
Post by: DErVM on April 24, 2012, 12:06:25 pm

Same here!

Unit was bought 3 weeks ago. I realy want to see a solutuion for this problem!

Title: Re: spark pads uneven
Post by: Kevin on April 30, 2012, 10:52:33 am

Hi all,
I asked the hardware tech team to get back to you.
I hope they will ASAP.

Kevin

Title: Re: spark pads uneven
Post by: Kevin on May 02, 2012, 08:26:51 am

Hi all,

Can you all send message to the support service, it will be easier to resolve your problem individually?

Best
Kevin

Title: Re: spark pads uneven
Post by: arturius on May 26, 2012, 08:37:03 am

I think this is NOT an individual problem, but a fundamental technical bug within the producing-process of the controllers.

The problem with the uneven pads was discussed a long time ago and the solution was: Send it back to your dealer and get a new unit !!! This is the only solution, because ALL spark-units of the "first generation" have this problem with the pads loosing the contact to the platine.

ALL pads become uneven with the time, the pads of the step-sequencer, the pads of the cycle, the main trigger-pads etc.

After sending back my first controller ("first generation") and get a new ("second generation") there are no problems any more with uneven pads. But it takes 4 (!!!) weeks to get a new one  >:(

The words "first generation" and "second generation" are not "arturia-official", but it means: the first set of produced spark-controllers and the new (better) produced units. Even if you bought a spark some days ago, you maybe have catched a "first generation" unit with the known problems of the pads.


Sorry for my English.