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DRUMS => Spark => Spark Technical Issues => Topic started by: thecolorspace on October 07, 2011, 09:45:47 pm

Title: My Spark Controller is dead
Post by: thecolorspace on October 07, 2011, 09:45:47 pm

Hi,
my Spark Controller is not powering on anymore, when i switch it ON the display lights up for a second and after that nothing, totally dead.
- I tried launching the software (Standalone and other versions)
- I tried launching the Spark MIDI MAP Software
- I tried using an external power supply
- I tried using another USB port
- I restarted the computer

Nothing happens, there is a way to reset the controller?
Is this maybe a firmware problem?

Thanks for help.

EDIT: forgot to insert my machine, I have a 2010 MacBook Pro 13" Core2Duo 2.4ghz 4gb ram.

Title: Re: My Spark Controller is dead
Post by: dijidave on October 08, 2011, 02:47:54 am

When I switch on my Spark, if I switch the switch all the way it won't power up, but when I rock the switch partly back from it's on position & then let it go back to on my Spark will then power up. I am not sure if this means the switch is faulty or not
        Good luck with yours,
                       regards,
                               Dave

Title: Re: My Spark Controller is dead
Post by: thecolorspace on October 08, 2011, 12:45:54 pm

Quote from: dijidave on October 08, 2011, 02:47:54 am

When I switch on my Spark, if I switch the switch all the way it won't power up, but when I rock the switch partly back from it's on position & then let it go back to on my Spark will then power up. I am not sure if this means the switch is faulty or not
        Good luck with yours,
                       regards,
                               Dave

Tried, not working, but thanks for helping me.

I think it's just a Firmware problem, maybe I need to reset the Spark Controller to its factory settings, but I don't know how to do that..
I hope the support will answer ASAP because I need to use it..

Title: Re: My Spark Controller is dead
Post by: thecolorspace on October 08, 2011, 06:16:40 pm

I really don't know how to solve this, I tried everything, I need to use the controller this week-end (that's almost over..).

No one can help me with this?
There is someone who knows a way to hard reset the firmware to factory settings?
Maybe there's a combination of buttons to press while I switch it ON, like other stuff.

Thanks.

Title: Re: My Spark Controller is dead
Post by: Kevin on October 10, 2011, 10:06:49 am

Hi,
did you try to update the firmware and for a reason the process was stopped before the end?
Do you have a support ticket number?
If not, please login to your account (http://www.arturia.com/evolution/en/community/my-account.html) page and go to "My Technical Support" section, then click on "New Technical Support request".
Please PM me your ticket number, we will try to solve this ASAP.

Best
Kevin