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DRUMS => Spark => Spark Technical Issues => Topic started by: Terrym on September 27, 2011, 09:37:52 pm

Title: spark 1.1.3 crashing
Post by: Terrym on September 27, 2011, 09:37:52 pm

Hi spark 1.1.3 is crashing every time i try to load a new empy project/ empty kit in osx 10.6.8 osx, 64bit standalone, its ok in 32bit vst not sure whats wrong can please test to see if its a bug or just my computer.
thanks.

quick update it is now crashing on startup also loading from sample browser samples are not playing when loaded .

Title: Re: spark 1.1.3 crashing
Post by: Kevin on September 28, 2011, 08:51:14 am

Hi terrym,
thanks for the report. I will look at this.

Title: Re: spark 1.1.3 crashing
Post by: Kevin on September 28, 2011, 12:09:04 pm

You can try to open the standalone in 32 bit.
Right click on the icon and choose Get Info.
Then check the box "Open in 32 bit mode".

Hope this helps
Kevin

Title: Re: spark 1.1.3 crashing
Post by: Brad Earling on September 28, 2011, 08:35:33 pm

Thx Kevin,

It was an audio setting problem in Spark Preferences. Audio was off in Standalone Mode,
after updating.!!!
Now it works fine!!! ;)

Title: Re: spark 1.1.3 crashing
Post by: Kevin on September 29, 2011, 09:17:02 am

Great news!!!

BTW, it seems that you removed your previous post. Please don't do that because it makes the thread no very understandable.

Title: Re: spark 1.1.3 crashing
Post by: Terrym on September 29, 2011, 06:54:36 pm

kevin are you guy working on a fix !

Title: Re: spark 1.1.3 crashing
Post by: Kevin on September 30, 2011, 09:39:25 am

Hi terrym,
yes we are ;)

Title: Re: spark 1.1.3 crashing
Post by: Terrym on October 03, 2011, 06:13:21 pm

any sign of an update yet kevin

Title: Re: spark 1.1.3 crashing
Post by: Emilie on October 04, 2011, 02:37:35 pm

Hi Terry,

We have fixed this issue. It will be available in the next update.
We known that this issue is very uncomfortable, but there is a workaround to create a new project, using the 32 bit version of the standalone or plug-in.

We really hope that this will not break too much your workflow.
Best,

Emilie

Title: Re: spark 1.1.3 crashing
Post by: Terrym on October 04, 2011, 04:35:18 pm

Hi emilli
 thanks, did you also fix the problem with loading samples into a new project not playing i sent you a report on this.
also when is the update going to be released.

Title: Re: spark 1.1.3 crashing
Post by: Terrym on October 04, 2011, 09:36:33 pm

Hi emilie i cannot use spark to make new kits/projects as none of the samples i load into  spark play at all i have just tried to do this in cubase 6 on vst 32bit this is also the case in standalone 32 bit in mac os 10.6.8 . please help . a i have to revert back to 1.1.2 for now to get a stable spark.
please email if there a beta fix regards
terry

Title: Re: spark 1.1.3 crashing
Post by: Emilie on October 05, 2011, 11:07:39 am

Hi Terry,

We have fixed this one too.
We will update you with an update that fixes both asap.

In the meantime the best workaround is to load an Empty Project > Factory Kit
then change your instrument as you need.

Sorry for the inconvenience,

Best,
Emilie

Title: Re: spark 1.1.3 crashing
Post by: Terrym on October 06, 2011, 04:39:27 pm

hi ,can we have a time line or at least a beta update as i have had to go back to 112 until the bugs are fixed as it was causing too many problems making beats /kits

please !

Title: Re: spark 1.1.3 crashing
Post by: Kevin on October 07, 2011, 09:07:50 am

Hi terrym,
we will build a beta probably in the beginning of next week.
I will send you the download link as soon as it is done.

Kevin

Title: Re: spark 1.1.3 crashing
Post by: Terrym on October 14, 2011, 06:49:08 pm

any sign of the update.

Title: Re: spark 1.1.3 crashing
Post by: Kevin on October 17, 2011, 09:25:36 am

Hi,
this should be available in a few hours :)

Title: Re: spark 1.1.3 crashing
Post by: cmreal on October 18, 2011, 03:16:14 pm

Quote from: Kevin on September 28, 2011, 12:09:04 pm

You can try to open the standalone in 32 bit.
Right click on the icon and choose Get Info.
Then check the box "Open in 32 bit mode".

Hope this helps
Kevin

How do you do this on a mac ? I didn't "get info" when I "right" clicked on the icon, just options and open.

Title: Re: spark 1.1.3 crashing
Post by: Kevin on October 18, 2011, 03:24:34 pm

The update that solve this issue is available now here (http://www.arturia.com/evolution/en/products/spark/resources.html#updates).

Title: Re: spark 1.1.3 crashing
Post by: cmreal on October 18, 2011, 06:19:28 pm

I did the update and it solved my crashing problem, but seemed to create another.

Before (software) I could just go to: load tab > empty kit > factory kit, load whatever kit I wanted, then repeat the process when I wanted to switch kits - but now it loads two kits instead of replacing the first  ???

Title: Re: spark 1.1.3 crashing
Post by: Kevin on October 19, 2011, 08:24:13 am

Hi cmreal,
I answered you on the other thread (http://www.arturia.com/evolution/smf/index.php?topic=5164.0).

Best
Kevin