Arturia Forums
General => Website => Topic started by: maarthel on July 01, 2010, 03:43:13 pm
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Hi,
Don't know if this is the right place to post this problem, but...
I've just bought online the download version of the Jupiter 8v 2.0.
After waiting for almost 3 hours I still haven't received a download link.
I thought that one of the conveniences, and the reason I bought online, is that people can have access to their software right away.
My payment went well I guess (no error received) and since this is my first Arturia product, I cannot get access to technical support.
Can someone please explain?
Thanks,
Maarten Helsloot
Amsterdam, the Netherlands
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Hi Maarthel,
Did you received your Serial Number and Unlock Code?
If yes, then you can download the Jupiter-8V directly from its latest update:
==> http://www.arturia.com/updates
Best regards,
Denis
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Hi Denis,
Thanks for the quick reply.
No, I haven't received anything but a mail containing the message that the order is being processed.
Hope to get it soon!
Best Regards
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Hi Denis,
I've just downloaded and installed the Jupiter 8 and elicenser packages.
Off course, couldn't do anything with that.
Is there a way I can get in contact with the sales department? Since I have a ordernumber, it's maybe easy for them to verify what went wrong.
Please help me out, I have work to do with the program!
best regards,
Maarten
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It's solved, as in; there were problems with servers.
But now I have this ridiculous problem with the e-licensing.....
My god, with hardware you don't have these issues. Really frustrating and demotivating I must say.....
Best Regards,
Maarten