Arturia Forums
Controllers => MiniLab => MiniLab Technical Issues => Topic started by: fadanoid on September 12, 2013, 08:15:59 pm
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Just got it, installed ok, authorised...
After playing with it for a while the encoders started to only go in one direction (as described here http://www.arturia.com/evolution/smf/index.php?topic=13587.0)
So today I've installed the latest firmware, and now it's getting stuck on a sound when I play a key, and then the keyboard becomes unresponsive. It does this in standalone and Cubase.
I'm on Windows 7 64-bit.
What can I do?
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Keyboard still becoming unresponsive after a while.
No response from tech support.
What is wrong with this company? Can't be good for business when people see these unresolved complaints
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Ok, Maybe more details on the firmware version can be helpful.
The latest:
==> http://www.arturia.com/downloads/minilab/MiniLab_firmware_Update_2.1.0.2.zip
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the latest update is not helping. Arturia, please respond!!!
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Yes, I installed that one (as stated above). I did submit a more detailed explanation to tech support, but there's been no reply. Close to sending this back for a refund. It's a shame because the sounds are great.
You are aware that the support system is down? (link from email http://fogbugz.arturia.com/fogbugz/default.asp?139554_k1i3ka0b5h3qgp18)
If you are having difficulties you should at least let your customers know. That fact that even your bug tracker is down isn't a good sign.
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Ah! I see there is a new version of the software out today. I'll try that...
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1.05 solved a ton of my issues...thankfully.
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Yes, 1.05 looking good so far. No problems at all
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No, still eratic
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Update didnt help, knobs are still unresponsive beyond unusable. My minilab annoys the hell out of me and sits in a corner collecting dust.Very, very dissapointed with Arturia at this moment, but somehow still optimistic you folks can fix this and make a bunch of customers happy again.
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fadanoid : did my last answer tot hte ticket solved your problem?
Blitzen : What is your ticket number?
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I've replied to the ticket now David.