Arturia Forums
Harware Legacy versions => Analog Laboratory => Analog Laboratory Technical Issues => Topic started by: Gennady on August 13, 2013, 09:42:21 pm
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When I try to register the software (Analog Laboratory) get this:
Product ID = 7
S/N: XXXXXXXXXXXXXXXX (my SN) - ProductID: 7
Genuine Arturia License number successfully listed in Arturia Database !
« MODx Parse Error »MODx encountered the following error while attempting to parse the requested resource:
« PHP Parse Error »
PHP error debug
Error: mysql_numrows(): supplied argument is not a valid MySQL result resource
Error type/ Nr.: Warning - 2
File: /var/vhosts/www.arturia.com/htdocs/evolution/manager/includes/document.parser.class.inc.php(750) : eval()'d code
Line: 1132
Parser timing
MySQL: 0.0924 s (34 Requests)
PHP: 0.1635 s
Total: 0.2559 s
How to solve the problem? I need the activation code!
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I got the same problem!!! T_T
Please e-mail me if you fix it...
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same problem. what's the deal.
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same problem here!
pushed submit on my registration & got this ???
i've logged this with Tech support as well but also joining up to hopefully find some answers & start using my new Gear!
Product ID = 7
S/N: xxxxxxxxxxxxxxx - ProductID: 7
Genuine Arturia License number successfully listed in Arturia Database !
« MODx Parse Error »
MODx encountered the following error while attempting to parse the requested resource:
« PHP Parse Error »
PHP error debug
Error: mysql_numrows(): supplied argument is not a valid MySQL result resource
Error type/ Nr.: Warning - 2
File: /var/vhosts/www.arturia.com/htdocs/evolution/manager/includes/document.parser.class.inc.php(750) : eval()'d code
Line: 1132
Parser timing
MySQL: 0.1151 s (34 Requests)
PHP: 0.2167 s
Total: 0.3318 s
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same problem!!
don t know what to do ??? ???
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In fact there was a problem on the registration section of the website, so just to make things clear:
--> Gennady : Rebecca answered your ticket.
--> marjanzitnik : For your other issues, I need more informations :)
--> eporkproducts : I don't see any support request, you can PM me for more informations?
--> TFM : Rebecca answered your ticket.
--> albor88: I have just PM you the solution, let me know if you haven't received it. :)
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It gives me the same message..
Product ID = 7
S/N: (SN) - ProductID: 7
Genuine Arturia License number successfully listed in Arturia Database !
« MODx Parse Error »
MODx encountered the following error while attempting to parse the requested resource:
« PHP Parse Error »
PHP error debug
Error: mysql_numrows(): supplied argument is not a valid MySQL result resource
Error type/ Nr.: Warning - 2
File: /var/vhosts/www.arturia.com/htdocs/evolution/manager/includes/document.parser.class.inc.php(750) : eval()'d code
Line: 1132
Parser timing
MySQL: 0.0969 s (34 Requests)
PHP: 0.2385 s
Total: 0.3354 s
please help!!
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zampoglu : I have just answered you by PM
:)
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Same problem for me. It just arrived on the door step today and can't even use it! What a shambles! Logged a technical request too, but hope to get the problem fixed asap.
Product ID = 7
S/N: XXXXXXXXXXXXXXXX (my SN) - ProductID: 7
Genuine Arturia License number successfully listed in Arturia Database !
« MODx Parse Error »
MODx encountered the following error while attempting to parse the requested resource:
« PHP Parse Error »
PHP error debug
Error: mysql_numrows(): supplied argument is not a valid MySQL result resource
Error type/ Nr.: Warning - 2
File: /var/vhosts/www.arturia.com/htdocs/evolution/manager/includes/document.parser.class.inc.php(750) : eval()'d code
Line: 1132
Parser timing
MySQL: 0.0948 s (34 Requests)
PHP: 0.1639 s
Total: 0.2586 s
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thetruevine: Your product is not registered under your account, we need your full product coordinates in order to help you.
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Done David@Arturia
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David@Arturia, I Pm'd you. A lot of people have seemingly had the same problem.....
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Hello!
It seems this problem has now been addressed! If you are still experiencing difficulties or have not received your code please PM me here!
Regards,
Rebecca
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HI
I have problem with getting activation code - could that be caused by the fact that I accidently deleted my product from my account ? Could you please give me any advice what do I do to get the activation code? When I try to send" get new activation code" aplication form one of the boxes is blank and when I submit it shows me error that I should fill in all the boxes ( box is choose only I can`t type in anything there and it is blank so it gets me nowhere ).Any advice will be highly appreciated.