Arturia Forums

Harware Legacy versions => Origin => Origin Technical Issues => Topic started by: tonea on May 03, 2013, 03:26:16 am

Title: origin blue light
Post by: tonea on May 03, 2013, 03:26:16 am
Origin keyboard blue A logo light on back does not work. Have not been able to get response from arturia in a week. :'(
Title: Re: origin blue light
Post by: Philippe on May 03, 2013, 08:38:52 am
David, the support guy, is working on this particular point. But understand that he also has to handle all the other cases....
Title: Re: origin blue light
Post by: tonea on May 03, 2013, 09:13:37 pm
You see thats the problem .it seems to be to many problems
Title: Re: origin blue light
Post by: tonea on May 03, 2013, 09:26:11 pm
And not enough support
Title: Re: origin blue light
Post by: tonea on May 04, 2013, 06:30:02 am
This is unbelievable.  I just looked at the forum responses for the laast 3 years and I cannot believe all of the problems they have had with this thing one problem after another I guess sean in customer service was right. He told me the origin on tour with Rihanna and earth wind and fire works. And the one he has in his office works just fine. So it only works if you are on tour with a major act. Guys we are just not famous enough for it to work for us. We better stick with korg. Yamaha and roland.lol
Title: Re: origin blue light
Post by: tonea on May 04, 2013, 06:50:47 am
To bad because this thing could have been great.its really a $5000. Product bean counted down to $3000. So the $2000 difference had to be made up somewhere and they made it up in cheap encoders I tech support guy and whats so strange is they now give you a $300 hard case. So this potentialy wonderful instrument will go down in synth history as the biggest disaster since the hindenburg.
Title: Re: origin blue light
Post by: tonea on May 04, 2013, 07:02:18 am
One more point. This is just too good to let go. I watched the ceo. Demonstrating the origin. And he does not play the piano. Now how wacky is that how do you run company that makes synth vsts and hardware for keyboard players. And you cannot play the keyboard. Sean cannot play either. We have been hood winked does any body at arturia play keys. Thats the problem they are geaks and shisters not real musicians
Title: Re: origin blue light
Post by: tonea on May 04, 2013, 07:11:19 am
But the $499 minibrute and $350 spark works pretty good. But the $3000 so called flagship does not work. Listen arturia you are now in the big leagues.  Act like it. Please get your stuff together because I do like your concepts.
Title: Re: origin blue light
Post by: tonea on May 04, 2013, 08:50:15 am
I think the origin should be called the Medusa.  It sounds and looks so beautiful but it will eventually turn you to stone.
Title: Re: origin blue light
Post by: tonea on May 04, 2013, 09:26:45 am
I think I am going to keep it and give a weekly or daily reliability report on forum so every one can see what this product and company are like. First post is origin seems to work ok only locked up twice in first week of use but the blue light on back does not work I will let you know how arturia deals with this problem. Until next week. So long.
Title: Re: origin blue light
Post by: tonea on May 04, 2013, 09:43:48 pm
Last night for the first time . I turned the origin on and got no sound. Could not change presets at first but then I could but still no sound. Turned it off and back on and then works like it suppose to. This thing is ghosted I see problems with software talking to hardware I am guessing I am not an engeneer but you dont jave to be. Probably needs complete overhal. But they wont do it they allready vested r and d into that. Unfortunately seems the only thing they got right was the emulation.
Title: Re: origin blue light
Post by: tonea on May 04, 2013, 09:53:17 pm
Fortunately for me and not for others I can still return this medusa back to its cave in france. I will check it out some more. Seems like old tech inside somewhere. Reboot are you kidding me. Lol
Title: Re: origin blue light
Post by: JacksonP on May 05, 2013, 12:33:44 am
I think you've made your main point clear: you are not satisfied with Arturia and Origin. But I am not sure that it's wise to send ten or more posts with that attitude, if you wanna be taken seriously...?

Anyway with Arturia and Origin you won't surely get things like Rolands, Yamahas or Korgs, that's for sure. This is much smaller company doing great products with small team and also not so big customer support and repair service. Sometimes I've been thinking that perhaps they have too many products and they are scruwed trying to keep all of them update and working well. Reading Arturia forums confirms this.

But just to have comparison there's another great product and company which has quite similar problems: Access Virus. I happen to have Virus Ti2 Polar and I can tell that it's great piece of art but far from perfect. Just read their forum and you'll get a picture. And this company just has this one product (well few models though)! What is similar with Origin is that Virus is a very complex thing and complexity can mean also problems. Still I cannot think any replacement for my Virus or for my Origin(s). We are not living in perfect world, we have to tolerate also not perfect instruments.

This is not to say that if your new  Origin is broken then of course it must ve fixed or sent back and forget the whole thing etc. Whatever feels best...
Title: Re: origin blue light
Post by: tonea on May 05, 2013, 01:13:03 am
First of all I dont need you to validate or not. My stance I have a virus allso. The point is they need to get better. Simple as that pal.
Title: Re: origin blue light
Post by: DrJustice on May 05, 2013, 01:14:59 am
What JaksonP said.

And I might add that the  fact that you find problem reports in these forums is a given. People don't post here just to say "My Origin works" - they post here for support and discussion. I.e. most Origins are out there working fine, only a few have problems and some of them are reported here.

BTW, your posting style is highly annoying. Try to write a single coherent posting about one issue, and try not to insult those you seek support from.
Title: Re: origin blue light
Post by: tonea on May 05, 2013, 01:16:10 am
I care about my $3000 being taken seriously.  Not who are you anyway. You did not make it did you. I dont think so.
Title: Re: origin blue light
Post by: tonea on May 05, 2013, 01:20:06 am
I dont need support from. You        I need it from arturia buddy. This is not a cancer ward.
Title: Re: origin blue light
Post by: DrJustice on May 05, 2013, 01:20:50 am
No need to be so consistently rude in your posting style. Such behaviour never bring you any favours.
Title: Re: origin blue light
Post by: tonea on May 05, 2013, 01:27:14 am
I dont need favors I need the product to work like it supposed to. Simple as that.You dont like it then dont read my post . I dont know what you do with your equipment but here in shy town we work and make music. No time to baby sit products. Or become enablers of bad products
Title: Re: origin blue light
Post by: tonea on May 05, 2013, 01:40:22 am
You people sit on this forum talking about problems my reason for posting here is so arturia can read it since its hard to talk to them any other way. How can you help me with a problem you did not create.  This is my first time on a forum and my last. It serves no point you cant fix my light you cant reprogram the origin and you cant give me back my money. So you serve no purpose.
Title: Re: origin blue light
Post by: tonea on May 05, 2013, 02:05:48 am
And first of all sound wise the virus is one of the worst synths I have sterile and blah. Thats why I am so pissed the origin is one of the best sounding boards I have used in a long time. And I have many.
Title: Re: origin blue light
Post by: JacksonP on May 05, 2013, 12:47:19 pm
I care about my $3000 being taken seriously.  Not who are you anyway. You did not make it did you. I dont think so.

You wanna be taken seriously? Posting (or should I say spamming) these aggressive and nonsensial posts one after another won't help, I am afraid...

Title: Re: origin blue light
Post by: tonea on May 05, 2013, 08:21:06 pm
Quit talking like a wuss
Title: Re: origin blue light
Post by: tonea on May 05, 2013, 08:35:58 pm
Taking me seriously.  What are you people on. Taking arturia seriously.  With this ghost product thats been out since 2008. And still trippin. I had 3 lockups last night just by turning and touching a knob. Now thats serious.  Dont worry my posting style. The point is it has some stupid issues. Then when you call customer service they act like yours is the only one doing this. Seann was disrespectful to me and I told him I would let people hear about it. I have no beef with you people.  You will not hear from me again. I am not keeping.
Title: Re: origin blue light
Post by: Philippe on May 06, 2013, 07:53:35 am
So your problem is not only the blue led?

Concerning the blue led, did you open a case, and if so what is the case number?

Concerning the "lockups", could you be a bit more precise? For instance what is the preset which is loaded when this happen? Is your Origin connected to external midi equipments? To a host via the USB plug? Is there any MIDI activity between the Origin and those external equipments if any? Could you also give us the serial number, and the firmware version currently running on your machine?

And - if not done yet - you should open a case for these lockups bugs.
Title: Re: origin blue light
Post by: tonea on May 06, 2013, 11:04:22 am
I am deciding on whether or not I am going to have guitar center order me another one or just return it. First question is how am I going to get the blue light fixed.
Title: Re: origin blue light
Post by: tonea on May 06, 2013, 11:08:44 am
I dont have products fixed that are brand new unless it is a simple fix. Thats what I need to know. If its got to go all the way to france then I would rather get a new one which would be my 4th origin.
Title: Re: origin blue light
Post by: tonea on May 06, 2013, 11:11:56 am
Guitar center should be taking care of this is the blue light an easy fix and how long will it take.
Title: Re: origin blue light
Post by: Philippe on May 06, 2013, 05:08:21 pm
As I wrote in a previous answer, you should have opened a case for the "blue led disfunction". So the best thing to do now is to ask the support for any information about the status of this case. As far as I know, this is something which should be manageable over-there in the US. But I am (one of) the developer(s) of the Origin *software*, not the *hardware* so I may be wrong.

Concerning the "lock up" of Origin when you turn some knobs it may be a hardware or a software problem, or both. To decide wether it is one or the other (or both...) we need the informations I listed in the same previous answer (preset which is loaded, Origin connection to external midi equipments, To a host via the USB plug, MIDI activity, serial number, firmware version...). And you should open a case with the support for these "lock up" bugs. This is the best way to manage that kind of problem.

As a matter of fact, it is the only way for you to be sure that these problems will be followed up by the the support.

Also it's really much much easier for me to track a case number (because I have the tool for that) than to dig into old posts in the forum.
Title: Re: origin blue light
Post by: tonea on May 06, 2013, 08:34:12 pm
Guitar center is ordering another one. number 4 hopefully it will work. I went to program changed it from mono to poly and it locked up. Had to turn off did the same thing again and it was fine. So I am just flabbergasted.
Title: Re: origin blue light
Post by: tonea on May 11, 2013, 06:27:59 am
Now they wont send me a new unit because it must be my fault these problems have happened to me. Fellas this company is goofy and disrespectful to its customers. I think I am going to get the prophet 12 I am out of here good luck suckers.
Title: Re: origin blue light
Post by: JacksonP on May 11, 2013, 10:17:10 am
I am out of here good luck suckers.

Is this a promise?
Title: Re: origin blue light
Post by: tonea on May 11, 2013, 10:55:46 am
yeah beta tester. you are not very good at it.
Title: Re: origin blue light
Post by: tonea on May 11, 2013, 10:57:19 am
you must feel like you are part of the team pal, and you are, a loosing team